IMS Scotland are looking for a complaints officer to join their team in Edinburgh. The ideal candidate must have previous complaints experience. As a complaint officer you will be handling complaints on a day-to-day basis

Key responsibilities:

• Effectively handle and resolve complaints within regulatory guidelines and in line with respective authority levels.
• Achieve appropriate outcomes for our customers and our business
• Develop and maintain the appropriate level of technical and business knowledge to handle complaints in the most efficient manner and maintain accurate records
• Investigate and respond to customer complaints

You will need:

• Previous experience in a customer facing role is essential.
• Excellent written and verbal communication skills essential.
• Strong negotiating and decision-making skills are essential.
• Handling Complaints experience
• A natural ability to problem solves

Please apply now if you have the skills and dealing with complaints experience!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.